DELAYS IN DESPATCH.
Due to COVID-19 changes to domestic shipping and handling processes have been implemented across Australia & New Zealand. As a result please anticipate delays in the delivery of goods.
Delivery times of back-ordered and incoming stock has also been impacted.
We strive to provide our valued customers with the best customer service possible and are working hard to deliver the services and products you know and trust.
Southern Design Group is one of Australia’s leading suppliers of architectural hardware products. We have built a unique portfolio of architectural product brands, which continue to grow across Australasia.
This portfolio is supported by an excellent sales and distribution network spanning the entire Australasian region. Our current brands focus on both premium architectural door hardware, through Bankston, as well as mid-tier restoration hardware and fixtures, through Tradco.
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Customer Service Commitment
We recognise that our company is built on strong service standards and we are committed to providing the best possible products and support, placing customer satisfaction and our reputation ahead of any short-term monetary disadvantage
Quality
We are dedicated to providing high quality products that are fit for purpose, continually developing quality control processes and our commitment to service
Brand and Positioning
We strive to enhance our brand recognition and equity, ensuring that all business decisions accurately reflect our brand image and are consistent with brand positioning
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Our People
Our people and the diversity that they represent are the heart of our business and are central in everything we do. We are committed to their well-being and personal development, as well as fostering a working environment that is built on trust and respect
Responsibility
We believe that we have a responsibility to the community that supports us and the environment that sustains us
Driven by Growth
We are a dynamic and competitive business with a strong focus on continued sustainable growth through a commitment to our company values, a philosophy of continuous improvement and dedication to providing superior solutions and relationship building
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Equal Opportunity
It has been our experience that employing staff from a variety of backgrounds extends the depth and breadth of our knowledge and expertise. Our dedication to staff diversity was recognized in early 2018 when Southern Design Group was awarded the Australian NESA award for Innovation in Disability Employment for our work with the Royal Society for the blind.
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