Customer Service Commitment

We recognise that our company is built on strong service standards and we are committed to providing the best possible products and support, placing customer satisfaction and our reputation ahead of any short-term monetary disadvantage

Quality

We are dedicated to providing high quality products that are fit for purpose, continually developing quality control processes and our commitment to service

Brand and Positioning

We strive to enhance our brand recognition and equity, ensuring that all business decisions accurately reflect our brand image and are consistent with brand positioning

Our People

Our people and the diversity that they represent are the heart of our business and are central in everything we do. We are committed to their well-being and personal development, as well as fostering a working environment that is built on trust and respect

Responsibility

We believe that we have a responsibility to the community that supports us and the environment that sustains us

Driven by Growth

We are a dynamic and competitive business  with a strong focus on continued sustainable growth through a commitment to our company values, a philosophy of continuous improvement and dedication to providing superior solutions and relationship building

Equal Opportunity

It has been our experience that employing staff from a variety of backgrounds extends the depth and breadth of our knowledge and expertise. Our dedication to staff diversity was recognized in early 2018 when Southern Design Group was awarded the Australian NESA award for Innovation in Disability Employment for our work with the Royal Society for the blind.

Community Support

Southern Design Group has partnered with various organisations over the years with the aim to counter our social and environmental impact.

We are continuously improving the environmental impact of our operations in Australia and abroad. Currently we are focusing on the impact of our packaging and in 2019 become a signatory to the Australian Packaging Covenant.

We have partnered with several Australian and international charities over the years. Recently two notable charities have been World Vision Australia and Asha.

We are proud to partner with World Vision Australia in bringing hope and opportunities to vulnerable children and communities – helping to give children better futures through World Vision Child Sponsorship. We are also supporting solutions to global health challenges and World Vision’s work to deliver sustainable water, sanitation and hygiene solutions in developing communities.

Recently we have partnered with Asha which operates in 91 slums across New Delhi. Asha has been creating change and supporting India’s most disadvantaged communities for more than 30 years. Focusing on healthcare, empowerment, education, financial inclusion and environmental sustainability, Asha’s holistic approach helps to develop communities from the ground-up – creating a more equal, healthy, and empowered community.

Southern Design Group’s 2020 donation to Asha has helped support their program at the Zakhira Slum in West Delhi, a community of over 10,000 people. The program aims to improve the basic health of children aged 0-5. These children are some of the slums most vulnerable and at-risk, with poor nutrition a leading factor. In this effort we are also supporting Asha in combating malnutrition by providing food, vitamins and desperately needed immunizations.